Privacy Policy

Last Updated: July 16, 2025

1. Introduction and Scope

This Privacy Policy applies to A1 Aviation, operated by A1 Ride LLC ("we," "us," or "our"), and governs the collection, use, and disclosure of personal information when you:

• Visit our website at a1aviation.org
• Use our flight booking assistance services
• Contact us for travel consultation
• Subscribe to our communications
• Interact with our customer service team

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you use our services, we collect personal information that you voluntarily provide, including:

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on site, click patterns, referring websites
• Location Data: General geographic location (country, state, city) based on IP address
• Cookies and Tracking: Session cookies, persistent cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Airlines, hotels, and other travel service providers
• Payment processors and financial institutions
• Identity verification services
• Marketing partners and referral sources
• Social media platforms (if you choose to connect your accounts)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and manage your flight bookings and travel arrangements
• Communicate with you about your travel plans and bookings
• Provide customer support and respond to your inquiries
• Facilitate payments and process transactions
• Verify your identity and prevent fraud

3.2 Service Improvement

• Analyze usage patterns to improve our website and services
• Personalize your experience and provide tailored recommendations
• Develop new features and services
• Conduct market research and analytics

3.3 Marketing and Communications

• Send you promotional offers and travel deals (with your consent)
• Notify you about service updates and important announcements
• Provide travel tips and destination information
• Invite you to participate in surveys and feedback programs

3.4 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and illegal activities
• Enforce our terms of service and policies
• Respond to legal requests and court orders

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Airlines and Travel Partners: To process bookings and provide travel services
• Payment Processors: To process payments and prevent fraud
• Technology Services: Cloud hosting, data analytics, and IT support
• Marketing Partners: Email marketing, advertising, and promotional services
• Customer Support: Call centers and help desk services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3
• Secure Storage: Personal information is stored in encrypted databases with access controls
• Payment Security: We use PCI DSS compliant payment processors for all transactions
• Access Controls: Multi-factor authentication and role-based access for all staff
• Regular Testing: Security audits, penetration testing, and vulnerability assessments

5.2 Administrative Safeguards

• Background checks for all employees with access to personal information
• Regular security training and awareness programs
• Incident response procedures and breach notification protocols
• Data retention policies and secure deletion procedures

5.3 Physical Safeguards

• Secure data centers with 24/7 monitoring and access controls
• Locked offices and restricted access to sensitive areas
• Secure disposal of physical documents and storage media

6. Your Rights and Choices

You have several rights regarding your personal information:

6.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your information in a structured, machine-readable format
• Request transfer of your information to another service provider

6.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact information and preferences
• Modify your communication preferences

6.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your information in certain circumstances
• Object to processing based on legitimate interests

6.4 Marketing Preferences

• Opt out of promotional emails and marketing communications
• Adjust notification preferences
• Unsubscribe from newsletters and travel deals

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

7.1 Types of Cookies

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Cookie Management

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

As a global travel service, we may transfer your information internationally to provide our services:

• All international transfers are protected by appropriate safeguards
• We use Standard Contractual Clauses approved by regulatory authorities
• Data is only transferred to countries with adequate protection or under specific legal frameworks
• We ensure all international partners meet our security standards

9. Data Retention

We retain your personal information for different periods depending on the purpose:

• Booking Records: 7 years for tax and accounting purposes
• Customer Support: 3 years for service improvement
• Marketing Data: Until you opt out or 2 years of inactivity
• Website Analytics: 26 months for performance optimization
• Legal Compliance: As required by applicable laws

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes via email or website notice
• Post the updated policy on our website with the effective date
• Provide at least 30 days' notice before material changes take effect
• Obtain your consent for material changes that affect your rights

12. Regulatory Compliance

We comply with applicable privacy laws and regulations, including:

• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR)
• Children's Online Privacy Protection Act (COPPA)
• State privacy laws and regulations